Frequently Asked Questions
Everything you need to know about your Pulsar gaming gear and orders.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is the warranty policy on Pulsar mice and keyboards?
All Pulsar hardware comes with a 2-year limited warranty covering manufacturing defects. This does not include damage from normal wear and tear or unauthorized modifications.
Do you offer a return policy if I am not satisfied?
Yes, we offer a 30-day return policy for items in their original packaging and condition. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I update the firmware on my Pulsar device?
You can download the latest firmware and Pulsar Fusion software directly from our official website's support section to ensure your gear is performing optimally.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and taxes are calculated at checkout based on your specific location.